"Little things make a difference..!" Sherron Capitano

Sherron Capitano's husband was transferred from Charlotte to Winston-Salem, NC. At the time, Sherron was attending Central Piedmont Community College, working on a degree in Information Systems. She wanted to continue her education and called Surry Community College to ask about continuing her program of study. Often, when calling an organization we must spend long periods of time interacting only with the touch pad of our telephone with no opportunity to speak to another human being. Sherron often asked herself, "Where has the personal touch in customer service gone?" When she contacted Surry Community College, what she experienced was very different. "It was the little things that made the difference for me. They even took my registration information on the phone. All I had to do was show up and pay my bill. I was ready to go to school," Sherron shares. One-on-one personal service helped her to make the decision to choose Surry, an easy one. Sherron has never forgotten what personal service can mean to a student.

Today, Sherron manages the college web site and provides help desk support and customer service for the IT and Computer Services Department at SCC. She now offers that same special and personal customer service that meant so much to her. "It's a great feeling knowing that you do something that matters; something that makes a positive difference."

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