AdmissionsPrograms of StudyDepartmentsStudentsDistance EducationContinuing EducationFaculty / Staff

Distance Education Home
Student Home
Moodle
Moodle Student Help
Online Bookstore
Distance Education Forms
Online Degrees
Online Orientation Policies
Registration Student Email





Distance Education Logo

Getting Help When You Need It - Who to Contact:
  • Connecting to the Server - If your issue is connecting to the server using your username and password either on the network or over a dial-up connection, please contact the Online Helpdesk at 336-386-3420 or 336-386-3382 or by email at online@student.surry.edu

  • Online Email - If your issue is concerning your SCC email account, refer to the GroupWise WebAccess Help. If you cannot find the answer to your questions, please contact the Online Helpdesk at telephone 336-386-3420 or 336-386-3382 or by email at online@student.surry.edu

  • Moodle - If your issue is how to use a feature of Moodle, please contact the Online Helpdesk at telephone 336-386-3420 or 336-386-3382 or by email at online@student.surry.edu . If you cannot find the answer to your questions, please email your instructor. If the instructor is unable to answer your question, he/she will forward your question to the Moodle Administrator.

  • Classwork - If your issue involves the work that your instructor has asked you to do for class, please contact your instructor.

Daytime Technical Support Contact Information

Dr. Candace Holder
Director of Distance Education
Email: holderc@surry.edu
Work phone: 336-386-3382

Office Location:
Surry Community College Main Campus
Dobson, North Carolina
E-Building Room E106

Office Hours: Monday - Friday 9:00AM - 4:00PM

If not available, please leave a message and the Online Helpdesk will get back to you as soon as possible

Note: Students requiring technical support between 4:00PM and 10:00PM daily or on weekends should send an email to online@student.surry.edu or contact the Online Helpdesk during the time listed above the next day. You should receive a response normally within 24 hours.

Technical Support Contact Information for Nights and Weekends

Students requiring technical support between 4:00PM and 10:00PM Monday through Friday or on weekends can contact support by using either of the options listed below.

  • Send an email to online@student.surry.edu describing your problem and include your name and the course you are enrolled in. You will receive help within 24 hours.

  • After 10:00PM, students should either send an email to online@student.surry.edu or contact the Online Helpdesk during the time listed above the next day.

If you need information concerning Distance Education course technical requirements, please click the appropriate link below.

Internet Course Requirements

   
HomeFaculty & Staff DirectoryContact UsPrivacyCopyright 2005Accessibility StatementSearchSite Map