Technical Support

Find Your Username - Click Account Information in the lower right corner. Then click What's my User ID?

  • Your password is your six-digit date of birth. For example:

    John Q. Public was born February 4, 1980
    Username = publicj
    Password = 020480

  • If there are duplicates when using this format, then a sequential number will be added to the user name until a unique user value id determined.

Example: John Q. Public
Username = publicj2

Contact:
Online Helpdesk
Technical Support
Phone: (336) 386-3420
online@student.surry.edu
Dr. Candace Holder
Director, Distance Education
Phone: (336) 386-3382
holderc@surry.edu
Late Nite Labs*
Hours
Monday - Thursday
Friday
Saturday & Sunday
1-800-262-0518
9am - 3am
9am - 11pm
11am - 8pm

*Late Nite Labs only applies to select BIO and CHM courses. Contact your instructor for more information.

 

Hours Available Online
Monday-Thursday: 8:00-4:00
Friday: 8:00-2:00